Working with an email account as a delegate in Outlook
This covers how to send email, respond to meeting requests, etc. for an email where you are a delegate.
Respond to meeting requests for another person
- Open the other person’s Inbox if his or her meeting requests are not sent to you directly.
- Open the meeting request.
- Click Accept, Tentative, or Decline.
Send a meeting request for another person
- Open the other person’s calendar.
- On the Home tab, in the New group, click New Meeting.
- Enter the attendees, subject, location and start and end times as usual.
To create an email message on behalf of another person
- In Mail, on the Home tab, in the New group, click New E-mail.
- In the From box, type the name of the person on whose behalf you are sending the message, or select it from the drop-down menu.
- Address, create and send the email as usual.
To reply to an email message on behalf of another person
- In the other person’s mailbox, select the message you want to reply to on his or her behalf.
- On the Home tab, in the Respond group, click Reply, Reply All, or Forward
- If you have opened the message, this would be in the Message tab.
- In the From box, type the name of the person on whose behalf you are sending the message, or select it from the drop-down menu.
- Address, create and send the email as usual.
To save sent items in another person’s Sent Items folder
When email messages and meeting requests are sent by a delegate on behalf of someone, a copy of each item is saved in the delegate’s Sent Items folder.
As an alternative, the account owner can grant permission to his or her Sent Items folder to the delegate. Delegates can then move or copy the items from his or her own Sent Items folder to the account owner’s Sent Items folder.
The account owner should do the following:
- In the Navigation Pane, right-click the Sent Items folder.
- Click Change Sharing Permissions.
- On the Permissions tab, click the name of the delegate.
- Under Permissions, in the Permission level list, click Editor (can read, create and change items).
- Click OK.
Turn off Desktop Alerts for an owned account
By default, Outlook’s Desktop Alerts will display alerts for all connected accounts. If you want to turn it off for your owned (managed) account, first you’ll need to disable Desktop Alerts:
- Click File.
- Click Options.
- Click Mail.
- In the Message Arrival section, uncheck Display a Desktop Alert.
- Click OK.
Then, create a rule in your email account to display alerts for the account(s) you want displayed.
- Click File.
- Click Manage Rules and Alerts.
- Make sure your Inbox is selected in Apply changes to this folder.
- Click New Rule…
- Choose Apply rule on messages I receive
- Click Next.
- Uncheck any conditions, and click Next.
- Click Yes to the warning about the rule being applied to every mail message received.
- Click display a Desktop Alert.
- Click Next.
- Click Next again.
- Give it a name if you want and click Finish.
Display the From button in mail messages
- Open a new email message.
- Click Options.
- In the Show Fields group, click From.
Related articles
See also Managing a Delegate Account in Outlook
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