MyClasses and Instructional Software Help

Owned by Stephen Ashby
Last updated: Aug 21, 2023 by Tammy Voigt
4 min read

MyClasses is the campus supported learning management system for online, hybrid and traditional courses.  Student enrollment for the current semester and session is updated every four hours.

MyClasses Help

Instructional Design and Delivery provides guides and support materials on their website for Faculty and Students. 

Supported Browsers

MyClasses supports Chrome, Firefox, Edge or Safari.  Internet Explorer is no longer supported (July 2019).

Login

Log into MyClasses using your SU username and password at http://myclasses.salisbury.edu. If you need to change your password, use the SU password reset system.

Guests can login with the email address and password on your account invitation by clicking the login without SU Username button.

Common MyClasses Questions

I can't see my course in my dashboard!

There could be a few things going on here.

  • Check out All Courses and see if you see your course. Toggle on and off the gold star next to the course name to add or remove it from your dashboard.
  • Courses aren't published or made available until about a week before the start of the semester. Even then, your instructor may not choose to publish it until the start of the semester. Contact your professor if you expect to see your course but don't see it in MyClasses.
  • If you just added a course, it takes about four hours to show up in MyClasses. You might have to check back later. Similarly, if you drop a course, it will disappear roughly four hours later.
I can't log out of MyClasses
Depending on your browser, your browser may be holding your credentials in its cache, or temporary files. Usually closing out of the browser and opening it back up will fix the issue.
I can't log into MyClasses

First, check your SU username and password. Make sure you can log into another system, like GullNet or your email. If you can't, use the SU Password Reset System to change or reset your password. If that's not the case, it could be one of the following:

  • Accounts are created in MyClasses based on enrollments in courses.  Once you have added a course in GullNet there is a nightly report to add students to courses in MyClasses.  Once you have been assigned to at least one course in MyClasses you will be able to login. 

  • All SU courses automatically have a MyClasses class created if a faculty member does not have access to a course it is because they are not listed as the instructor in GullNet.  See your administrative assistant about being added to your course in GullNet.
  • If you have bookmarked the MyClasses login page, try logging in at http://www.salisbury.edu/administration/academic-affairs/instructional-design-delivery/cms/index.aspx instead.
  • If you just registered, courses are updated every four hours. Try again later.
  • If you are a UMGC student, your account may not be created yet.
  • If you're a new student, you may be accessing it early. Student enrollment for courses occurs on the following schedule:

    Fall Semester – August 1
    Winter Session – December 1
    Spring Session – December 1
    Summer Session – May 1

I'm having trouble with Respondus Lockdown Browser

Some common issues with Respondus Lockdown Browser include:

  • Wrong version installed. You should be prompted to log into SU's MyClasses. If not, try downloading it from http://www.salisbury.edu/administration/academic-affairs/instructional-design-delivery/instructional-software/index.aspx.
  • Webcam is not working. Reinstalling Respondus Lockdown Browser usually fixes this.
  • Unable to obtain exam title to determine webcam requirement. Your professor may need to correct the Respondus Lockdown Browser settings for the course.
  • I am unable to complete the exam or quiz due to a problem with Respondus Lockdown Browser. Try restarting your computer and restarting the quiz or exam. It should pick up where it left off. If it does not, then you will need to contact your professor.

Other Related Technologies

Panopto

Panopto is the supported lecture capture solution at Salisbury University. Panopto provides a hosted media server for videos related to teaching and learning. Students can create video assignments using Panopto if enabled by their faculty. For more information, visit Instructional Design and Delivery’s Panopto page.

Respondus LockDown Browser

Respondus LockDown Browser is a custom browser that locks down the testing environment within MyClasses. To use with your SU courses, you must install the SU version of LockDown browser (you cannot use other university's versions). For downloads and help files, visit Instructional Design and Delivery's Respondus LockDown Browser page.

Student Response Systems

Student Response Systems (also referred to as "clickers" or audience response systems), is an instructional technology used to promote active learning in classrooms. The system allows individuals to vote on a topic, take a survey or answer a question during a lesson. Faculty at Salisbury University used different student response systems. PointSolutions is one of the primary systems that is used and it requires all students to a PointSolutions account and subscription. An optional response device or "clicker" may also be used. 

Systems Status Pages

Check the status of Canvas and other related technologies at the sites below.

Other MyClasses Guides

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