Microsoft Surface will not turn on or wake from sleep

Owned by
Stephen Ashby
Last updated: Mar 27, 2023 by
Tammy Voigt
1 min read

Problem

Microsoft Surface will not turn on or wake from sleep. It is showing a black screen.

Solution

https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10&=undefined
  1. Press and hold the power button on your Surface for 30 seconds and then release it.
  2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. 



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