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Your student can change their password through the Password Assistance page after Orientation. Prior to Orientation , your student will use the GullNet Password Reset (Incoming/Prospective Students Only) section to have a their password emailed to their the email address on file. Once they have their full SU email address, they can setup and use the SU Password Reset System to reset their password at will. Note that just prior to Orientation, your student's password will reset to the original password, and won't be able to be changed until after Orientation.
If the student is unable to reset their password, they will need to call Technology Support directly for assistance at 410-677-5454 between the hours of 7am 8AM and 7PM Monday through Friday. We are unable to reset passwords for anyone but the account holder.