Service Catalog
- Stephen Ashby
Owned by Stephen Ashby
Below is the list of major services and items supported by Information Technology and the Technology Support Center. This is by no means an exhaustive list. If you do not see the item, software, or question you have regarding your technology concerns, please call us at 410-677-5454.
Campus Support Centers
GullNet and Peoplesoft
- Accessing Class Rosters and Entering Grades in GullNet
- Cannot access 1098-T form in GullNet
- Course Evaluations
- Course & Location Survey Results (Course Evaluations) in GullNet
- Obtaining a Course Evaluation Student Participant Count in GullNet
- Obtaining Course Evaluation Long Answers for Department Chairs in GullNet
- Obtaining Course Evaluation Results for Department Chairs in GullNet
- Obtaining Course Evaluation Results in GullNet
- Obtaining Course Evaluation Summary Results for Perdue Business Department Chairpersons in GullNet
- Obtaining Course Evaluation Summary Results for Perdue Business Faculty in GullNet
- Obtaining Course Survey Long Answer Results in GullNet
- Obtaining Course Survey Participant Counts for Department Chairs in GullNet
- Obtaining Crse & Loc Survey Results (Course Evaluations) for Nursing Course Coordinators only in GullNet
- Take a Course Evaluation in GullNet as a student
- Taking an administrative survey (course evaluations) in GullNet
- Create a Student Email Distribution List from an exported GullNet Process Scheduler Request
- Emergency Text Alert System (Rave)
- Faculty and Staff GullNet Self Service Information
- GullNet and Peoplesoft FAQs
- GullNet Fluid Interface
- GullNet how to guide for faculty
- GullNet how to guide for students
- Gullnet Printing Issue - Blank Pages or Missing Information
- Holds on your account in GullNet
- How to renew your contract in GullNet
- How to request a name change on your Gullnet or Email account
- Making a payment in GullNet (CashNet)
- Navigate
- Peoplesoft Query Tips
- Signing the Acceptable Use and Policy Receipt Acknowledgement in GullNet
- SQL Error when trying to register for classes in GullNet
- Transcript Information
- Trying to register or pre-register and get maintenance page
- Using GullNet to email your students
- Viewing Grades on GullNet as a student
- When trying to click on a link in GullNet, the user gets a spinning wheel
Info for faculty, staff, students and parents new to Salisbury University
- IT Information for Graduate Students and Graduate Assistants
- IT Information for New SU Faculty and Staff
- IT Information for New SU Students
- IT Information for Parents of SU Students
- SU-UMGC Europe - Student Help
- Technology Orientation for New Employees
Internet Access
- Connect to the SU-Guest Network
- Connect to the SU-Secure Wireless Network (General Instructions)
- Connect to the SU-Secure Wireless Network using a Chromebook
- Connect to the SU-Secure Wireless Network using an Android device
- Connect to the SU-Secure Wireless Network using an iPhone or iPad
- Connect to the SU-Secure Wireless Network using a Nook or Kindle E-Reader
- Connect to the SU-Secure Wireless Network using Mac OS
- Connect to the SU-Secure Wireless Network using Windows 10
- Connect to the SU-Secure Wireless Network using Windows 11
- Connect to the SU Wired Network in a Residence Hall
- Eduroam wifi network information
- Find Your MAC Address
- Network Compatible Devices
- Registering your gaming console, smartTV, streaming and other network devices for Internet access
- Troubleshooting Wi-Fi/Internet Issues
- Creating a Help File from the SU-Connect Secure W2 program
- Private (MAC) Address Setting Issue - iOS and Android
- Resolving iPhone/Mac SU-Secure Cert Issue
- Security certificate is not trusted error in Google Chrome
- Updating SU-Secure for new Wifi Certificates - Andriod device
- Updating SU-Secure for new Wifi Certificates - iOS (iPhone)
- Updating SU-Secure for new Wifi Certificates - MacOS
- Updating SU-Secure for new Wifi Certificates - Windows
- Xbox will not connect to internet even after registering and connecting to SU-Connect.
IT Procurement and Consulting Services
- New Computer Configurations - Macintosh
- New Computer Configurations - Windows
- Student Personal Computers - Suggested Specifications
IT Security
- Email Security
- Advanced Threat Protection(ATP)/SafeLinks Email Scan
- Microsoft Defender for Office 365 has encountered an error
- Mobile Security
- Office 365 Microsoft Email Security
- Phishing Alert Report- email security icon
- Phishing Email-What to do if you receive a phishing email
- Second Chance-Knowbe4 Phishing URL security tool
- Malware and Spyware Prevention
- Personal Computer Security
- Recommended anti-malware programs for personal computers
IT Student Employment Opportunities
IT Support with Video Call
Labs and Classrooms
- Audio Visual Services
- Classroom and Meeting Space Locations and Information
- Distance Learning and IVN Rooms
- Does Information Technology have computers or equipment for loan or checkout?
- How to reserve an IT computer lab
- Integrated Media Center
- Sympodium ID350 and ID370 Interactive Pen Display Manual
- Using AirMedia for Wireless Presentations in Classrooms, Labs and Meeting Spaces
- Using Extron control panels for lab and smart classroom projector systems
- Using the Mini Document Camera with Zoom for Remote Teaching
- Using touch panel controllers for lab and smart classroom audio visual systems
- Web Conferencing Rooms (i.e. Zoom, Skype, MS Teams)
Network Drives and Cloud Storage
- Creating Subfolders on your Departmental Drive
- Getting an out of disk space error on a network drive
- Manage Cloud Computing Containing Personally Identifiable Information(PII)
- Network discovery turned off error when looking for network drives
- Restore a file from an SU network drive using Previous Versions
- Working with Network Drives
Operating System and Hardware Support
- Changing your Time/Time Zone
- Find your SU computer name for remote access and troubleshooting
- How to Change your Display Settings - Arrange Multiple Monitors
- How to install/manage the DisplayLink docking station on a Mac
- How to update Mac OS keychain password
- Installing the Logitech® Webcam C930e
- IT New Computer/Replacement Plan: New Employees and Device Replacement
- Microsoft Surface will not turn on or wake from sleep
- No bootable partition in table error when turned on
- Preparing an SU laptop for off-campus use
- Release and renew an IP address
Passwords and Accounts
- About Single Password
- Different Types of Accounts
- Duo (Multi-Factor Authentication)
- Black Screen/Chrome Crashes when going to DUO
- Duo: Changing Your Device with the Same Number
- Duo: Getting a new Phone with a Different Number
- DUO login: Left Your Phone at Home?
- Duo MFA with Office 365 email supported mail clients
- Enrolling in Duo for the First Time
- Enrolling in DUO for the First Time from your Smart Phone
- How to add a second device in Duo
- Logging in Using Duo
- Receiving many DUO requests simultaneously - MFA or DUO "Bombing"
- Using Duo at Multiple Institutions
- Faculty and staff account creation process
- Faculty Emeriti (retiree) access
- General information about Faculty and Staff SU accounts
- General information about Student SU accounts
- Managing student worker accounts in GullNet
- Password Assistance
- Password reset for incoming, prospective and transfer students (GullNet)
- Requesting a guest account for internet and computer login access
- SAP Logins- Perdue School students
- SPS-Statewide Personnel Online System (Open Enrollment for Benefits)
- SU account and access life cycle - Faculty, Staff and Students
- SU Bookstore Account Information
- SU Employee Directory Updates: Office Phone, Office location, and Job Title updates
- User repeatedly locked out of SU account after changing password
- Using the SU Password Reset System to change or reset your password
Printing, Faxing and Scanning
- "Load tray 1" Printer Error -computer labs and library
- About personal printers in Residence Halls
- Add a Local/Personal Printer to a Mac
- Copying from a departmental Canon printer
- Departmental Canon devices-print, copy, scan, fax, supplies, support
- Faxing from a Departmental Canon Printer
- How to print single-sided in an IT computer lab
- How to Print using a Guest Account
- Mobile Printing using PrinterOn
- Other Print Services
- PrinterLogic - Adding a networked printer to your computer
- Printing envelopes on a departmental Canon printer
- Printing in grayscale in Windows IT computer labs
- Printing multiple PowerPoint slides in Windows
- Printing multiple PowerPoint slides on Mac
- Printing to a departmental Canon from a Mac
- Printing to a Departmental Canon from Windows
- Releasing print jobs from the GoPrint release station
- Scanning from a departmental Canon
- Student and faculty poster printing hours and information
- Using GoPrint to Print in IT Computer Labs or Public Locations
Software and Applications
- (APS) Academic Performance Solutions
- Adobe Acrobat won't open PDFs from the Internet
- Adobe Creative Cloud - How to Login and Use Adobe Products
- Creating Accessible Content and Files
- DocuSign at Salisbury University
- EMS Reservation System
- Exam Scanning Services - Scantron (Parscore)
- Faculty and staff software access
- Faculty Success (formerly Digital Measures) for Faculty
- Adding Education to Faculty Success
- Adding Hyperlinks to the Promotion and Tenure Workflow
- Faculty Overview of Managing Activities
- Faculty Success (formerly Digital Measures) Timelines
- Faculty Success CV for Tenure and Promotion Checklist
- Henson School Workflow for Annual Review
- Importing Intellectual Contributions from Third Party Sources in Faculty Success (formerly Digital Measures)
- Import Publications from a Third Party in Faculty Success
- Promotion and Tenure Reviewer Guide
- Tenure and Promotion Faculty Submission Guide
- Using the PasteBoard
- Family Experience/Campus Esp Parent Portal
- Go Gulls Student Application Portal (Slate)
- GullCard Information
- How to Clear Your Browser Cache
- How To Disable Automated Reactions in Video Conference Calls on Apple Devices
- How to Import your Favorites
- IBM SPSS Home Use
- Images/search boxes in Internet Explorer and Edge have colored X's over them
- Installing Software using Software Center/Self Service
- Install Software on an SU-Tagged Computer Using Right-Click Elevation for SU faculty
- LinkedInLearning - Login Information
- LiquidFiles Secure File Sharing
- Microsoft 365 (Office 365)
- Email and Calendars
- About Account Security
- About the Recall feature in Outlook
- Add a photo to your Microsoft 365 profile
- A student is not receiving emails from their professor
- Campus Email Microsoft 365 Outlook WebApp (Web Access)
- Campus-wide email guidelines
- Conversation View in Outlook
- Cortana- Daily Briefing email feature of Office 365
- Creating a forwarding rule from Microsoft 365 Outlook Web App
- Disable Teams Automatic Meeting in Outlook
- Email Archive Mailbox-Faculty & Staff
- How to add a departmental/shared email address in Outlook for Windows or Mac
- How to add a shared departmental email account to the Outlook mobile App
- How to Enable Contact Lists using Office365 Outlook on a Mac
- How to Manage Email Rules
- How to Manage or Add a Shared Email Account using the Microsoft 365 Outlook WebApp
- How to Open Shared Contacts in Outlook 2019 for Windows
- How to Receive a Blocked .exe or .zip Email Attachment via SU Email
- How to Send Automatic Out of Office Replies
- How to view your calendars in the Microsoft 365 Outlook WebApp
- Mac Outlook issue after transition to Microsoft 365
- Mailbox is out of space and cannot send mail
- Managing a Departmental or Shared Email Account
- Managing Blocked/Safe Senders in Outlook
- Managing Blocked/Safe Senders in the Microsoft 365 Outlook Webapp
- Managing Meetings in the Outlook Desktop App
- Managing the Focused Inbox with Microsoft 365
- Maximum number of recipients in an outgoing email -Office 365
- Message Reminders/Email Nudges in the Outlook Web App
- Microsoft Authenticator Requirement Prompt in the Outlook Mobile App
- Microsoft Office 365 Outlook Email Quarantined File Extensions
- New Outlook for Mac
- Not Receiving Email in Outlook
- Not receiving emails on Microsoft 365 email account
- Outlook Permission Levels
- Popup message about configuring email address server settings when opening Outlook
- Publishing a Calendar and Viewing a Published Calendar
- Recover a deleted email from Outlook
- Senders receive error when sending a new email to a recipient they were previously able to email
- Setup SU Email on a smartphone using the Outlook App
- Setup SU email on iPads and iPhones
- Setup SU email on Windows 10
- Sharing a calendar and opening a shared calendar in Outlook
- Turn off Desktop Alerts for shared accounts in Outlook
- User accidentally deleted a distribution list in Outlook
- Using class distrubution email lists in the Outlook address book
- Working with an email account as a delegate in Outlook
- Microsoft 365 Information for SU Faculty, Staff, and Students
- Microsoft Forms
- Microsoft Office
- Creating a letterhead using macros in Microsoft Word
- How to download and install Microsoft 365 for Macintosh computers
- How to download and install Microsoft 365 for Windows computers
- How to Install Data Analysis and Solver ToolPak's in Microsoft Excel
- How to Manage Office 365 Activations and Installations
- Password protect your files in Microsoft Office
- Sharing a OneNote notebook
- Shrink the size of a powerpoint presentation to email
- Microsoft Teams
- Chat, Video, and Audio Calls in Microsoft Teams
- Create/Edit/Restore a Channel in Teams
- Getting Started with Teams
- How to View your Team files in Windows File Explorer via SharePoint/OneDrive
- Inviting External Users to a Teams Meeting
- Meetings in Microsoft Teams
- Microsoft Teams Guide for Owners
- Microsoft Teams Secure Calls (with end-to-end encryption)
- Microsoft Teams Settings
- Microsoft Teams Tasks
- Online Video Conference Safety
- Sharing and Collaborating with Files in Microsoft Teams
- Teams Notifications Settings
- Self-Paced Training: Excel
- Using Microsoft OneDrive
- Block Edit and Download Access for a OneDrive File
- Collaborating on a OneDrive Word Document
- How to Recover a deleted item in OneDrive
- Inviting External Users to OneDrive Files and Folders
- Managing access in OneDrive
- Managing a Personal OneDrive Account that uses your SU email
- Managing OneDrive files for a Deleted Account
- OneDrive Basics - Microsoft Tutorials
- OneDrive Icons
- Using the OneDrive desktop app
- View files Shared with You on the OneDrive Client for Windows & Mac
- Email and Calendars
- Microsoft Bookings
- Minitab Online
- MyClasses and Instructional Software Help
- Course unknown error when using Respondus LockDown Browser
- Editing Your User Profile
- Folios in MyClasses
- How Do I Submit a Cloud Assignment With Microsoft Office 365?
- How to Access Office 365 from MyClasses
- I cannot install Respondus Lockdown Browser or other programs on my Windows 10 S computer
- Images not shown MyClasses
- Inclusive Access within MyClasses
- Information about PointSolutions
- Information about Qualtrics
- Panopto
- Panopto is not allowing user to view videos through MyClasses
- Permissions Error with Mac OS
- Publishing to Canvas using Respondus
- Respondus LockDown Browser - SU Students
- Succeed Courses for non SU guests
- User Storage Quota Exceeded Message in MyClasses
- Opening .heic files - Windows
- Proctorio Support
- Required Training Access Questions and Information
- Required Training- Faculty, Staff, and Students
- SeaGull Scheduler
- Software downloads and discounts for personal devices and home use
- Sonia Client Setup and Web Site Login Information
- Student software access
- SU Imaging - ApplicationXtender and WebXtender
- SU Imaging: Add pages to a document in ApplicationXtender
- SU Imaging: ApplicationXtender 16.6 Document Manager Scanning Tutorial
- SU Imaging: ApplicationXtender Version 16.6 Web Batch Scanning Tutorial
- SU Imaging: ApplicationXtender Web Access 16.6 User Guide
- SU Imaging: Document manager toolbars and thumbnails
- SU Imaging: Printing in WebXtender using Internet Explorer
- SU Imaging: WebXtender doesn't print
- SU Imaging AppXtender Version 16.6 Desktop Client Install
- SU Imaging System Frequently Asked Questions
- SUSRC 2021 Student Support Information
- TimelyCare
- Trouble logging into Titanium
- Turning off popup blockers in popular web browsers
- VPN and Remote Access
- Wolfram Mathematica Overview
- Zoom
- Attendee Controls in the Zoom Mobile App
- Changing your Personal Meeting ID and Personal Meeting Room Settings in Zoom
- Disable Screen Share for Participants in Zoom
- Getting Started with Zoom
- Installing and Signing in to Zoom on Mobile Devices
- Inviting Attendees to a Meeting in Zoom
- Managing a Personal Zoom Account that uses your SU Email
- Meetings in Zoom
- Preventing Zoombombing
- Sharing Your Screen in Zoom
- Signing in to the Zoom Client
- Using the Waiting Room Option in Zoom
- Zoom App on Chromebook/Chrome OS devices
- Zoom BreakOut Rooms
- Zoom Closed Caption Live Transcription Service
- Zoom Etiquette
- Zoom Integration with MyClasses
- Disabling Passwords for Viewing Zoom Cloud Recordings
- How do I add Zoom Meetings to my Course Calendar
- Play Enter/Exit Chime in Zoom
- Publishing & Sharing Zoom Class Recordings From the Cloud
- Scheduling a Zoom Meeting in MyClasses
- Taking Attendance Through Zoom Usage Reports
- Zoom Video Tutorial for Faculty
- Zoom Meeting Start Button Missing on Client
- Zoom Recordings
- Accessing Viewership Data for Zoom Recordings
- How to Delete Zoom Recordings
- How to Download Zoom Recordings
- How to Trim the Beginning and End of Your Zoom Recording
- Managing Zoom Recordings- Sharing and Access
- Passwords for Zoom Cloud Recordings
- Recording a Meeting in Zoom
- Sharing a Zoom Cloud Recording in OneDrive
- Zoom Automatic Recording Setting
- Zoom Scheduling Privilege
- Zoom Update Required Error
- Zoom Webinar
- Zoom Workplace
SU website and other websites
- Create a website on your P drive using the htdocs folder
- How to Request Changes to the Web Directory
- How to Sign in to Access Support Requests and Knowledge Base Articles
- Requesting a change to the SU website
- SU website web applications (webapps)- IT supported sites
Telecommunications
Workday
- Current SU Workday Groups
- Customer Confirmation Session Slides
- Day 1 Functionality Expectations
- Schedule of Previews and Recordings
- Workday Help, Support, and Training
- Workday - Initial Job Aid documents
- Workday - Accessing Job Aids from within Workday
- Workday - Basics
- Workday - Dashboards
- Workday - Edit Absence Request "In Progress" fix
- Workday - Getting started
- Workday - Homepage
- Workday - Icons Overview
- Workday - Installing the Mobile App
- Workday - Job Aid Table of Contents
- Workday - Login to Workday
- Workday - Managing Notifications
- Workday - Mobile App
- Workday - Reporting
- Workday - Resolving Common Login/Cache Issues
- Workday - Security Roles Definitions
- Workday - Task Status Review
- Workday - Time Off (Leave) Balances at Go-Live
- Workday - Time Off Requests In Progress/Pending
- Workday - Tips and Tricks
- Workday - Finance (FIN)
- Workday-FIN: Ad Hoc Events
- Workday-FIN: Bank Account Management
- Workday-FIN: Bank Signatory
- Workday-FIN: Budget Amendment
- Workday-FIN: Budget Check
- Workday-FIN: Create Expense Report For Worker
- Workday-FIN: Create Spend Authorization For Worker
- Workday-FIN: Payment Management and Settlement
- Workday-FIN: Procurement Events
- Workday-FIN: Receipts
- Workday-FIN: Requisition Event
- Workday-FIN: Requisition Sourcing
- Workday-FIN: Return to Supplier Event
- Workday-FIN: Settlement Events
- Workday - Human Rersources (HR)
- Workday-HCM: Academic Appointments
- Workday-HCM: Applying to an Internal Job
- Workday-HCM: Candidate Management
- Workday-HCM: Candidate Management Process for Central HR
- Workday-HCM: Candidate Management Process for Search Chairs and Committee Members
- Workday-HCM: Change Emergency Contact
- Workday-HCM: Change Jobs
- Workday-HCM: Compensation
- Workday-HCM: Create Job Application
- Workday-HCM: Disability & Veteran Identification
- Workday-HCM: Disciplinary Action for Managers
- Workday-HCM: Education Management Self Service
- Workday-HCM: Employee Onboarding In Workday
- Workday-HCM: Enter View & Submit Time
- Workday-HCM: Hiring for HR and Managers
- Workday-HCM: Home Contact Change
- Workday-HCM: I-9 Management
- Workday-HCM: Job Analysis Request
- Workday-HCM: Job Requisition and Offer Letter Approval
- Workday-HCM: Job Requisition for Non-HR Employees
- Workday-HCM: Job Requisition Processes for HR
- Workday-HCM: Legal Name Preferred Name Change
- Workday-HCM: Manage Jobs
- Workday-HCM: Manage Photo Change
- Workday-HCM: Manage Positions
- Workday-HCM: Manage Workers
- Workday-HCM: New Position Description Request
- Workday-HCM: Non-Paid Worker Management
- Workday-HCM: Performance Improvement Plan & Disciplinary Action for Employees
- Workday-HCM: Performance Improvement Plan for Managers
- Workday-HCM: Performance Review Manager
- Workday-HCM: Performance Reviews - Employees
- Workday-HCM: Personal Address, Contact, and Information Updates
- Workday-HCM: Personal Information Change
- Workday-HCM: Post Job and Update Job Posting
- Workday-HCM: Recruiting Hub
- Workday-HCM: Refer a Candidate
- Workday-HCM: Request and Manage Time Off
- Workday-HCM: Request One-Time Payment
- Workday-HCM: Resignation Manager
- Workday-HCM: Review Edit & Approve Time for Managers & Timekeepers
- Workday-HCM: Service Dates Change
- Workday-HCM: Talent & Performance Management for HR
- Workday-HCM: Timesheets, Time Off Requests, Timekeepers
- Workday-HCM: View Job Application
- Workday - Payroll Timesheet Processing by Employee Type
- Workday - Initial Job Aid documents
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