Continuity of Duties in the Event of Remote Work

Information Technology has been diligently working to bring resources online that will allow for continuity of staff duties in the event of a need to work remotely. Below you will find information on each of the resources and how to access them from home.

Help Desk Support In the event that Human Resources announces a need to work from home, Help Desk support will continue through our Technology Support Center at https://itsupport.salisbury.edu and through call-in support at 410-677-5454. You will be greeted and asked to leave a voicemail with your technology question. One of our IT Support Associates/Specialists will receive your message and begin working on a resolution. You will either get an email ticket with updates or, if warranted, a direct phone call to continue troubleshooting your issue.

I have an SU laptop and would like to use SU services remotely.

Great! Please follow our instructions for SU's Always On VPN

I have a non SU device and would like to use my office computer at work remotely

Good news! SU Employees can remote desktop to their office pc as long as it is running Windows

I would like to check my email from anywhere using the Web

No problem! Web email access instructions can be found here.

I would like to use Microsoft Office including Outlook Email from a non SU computer

Sure thing! All employees are entitled to use Microsoft Office for free following these instructions.

I would like to hold an audio or video conference meeting with co-workers or others

We have a solution for you! Check out our information on Zoom or Microsoft Teams.

I need to access my department or network files remotely

Of course! There are several ways to do this:

Zoom is our university web conferencing tool that is available to all campus users. You can access this tool anytime at https://salisbury.zoom.us and create a video conference for others to join.

Microsoft Teams is SU's collaboration tool. It integrates the people, content, and tools needed to be more engaging and effective. Teams can be accessed via the web at https://office.com or use the desktop app on any SU device.

Voicemail Audio Information Technology implemented a new feature to have your voicemail messages automatically sent to your email address.

The voicemail messages sent via email will be from “SU_VOICEMAIL@salisbury.edu”. Once this new feature is added the message light on your phone will not activate when you receive a new message. All telephones with voicemail will be converted based on the building the telephone is located. If the phone is not assigned to an individual it won’t get the enhancement.

Always-On VPN (SU-owned Windows laptops only) Salisbury University’s new Virtual Private Network (VPN), Global Protect, allows for secure remote access to many of SU’s technology resources when off campus. This requires your SU owned Windows laptop to have a special install that IT Help Desk/Support can help install. We’re excited to announce that we have upgraded our VPN to include access on SU-owned Windows laptops to:

Mapped Network Drive Files
Tiered Applications (many SU applications that you use for daily activities)
Queue Based Printing

Remote Desktop will allow you to connect from a personal computer at home to your SU Windows computer at your desk if needed. This requires permission from your supervisor and setup, which the IT department will assist in configuring.

Using Remote Desktop: Faculty and Staff

Microsoft Office @ Home allows university employees to download the latest versions of Word, Excel, PowerPoint, OneNote, Access, Publisher, Outlook and One Drive.

Download and Install Office365 for Personal Computers:

How to download and install Microsoft 365 for Windows computers

How to download and install Microsoft 365 for Macintosh computers

LinkedIn Learning is the university’s professional development and training resource. Faculty, Staff, and Perdue School Students can login from anywhere and watch videos and take courses about some of today’s top technology software, and learn about various topics of interest.

Login to LinkedIn Learning from Home: https://kb.salisbury.edu/x/MwbN
Here are some suggested courses for you to view:
- Working Remotely – 1 hr
- Time Management: Working From Home – 1 hr 25 mi
- Being an effective Team Member – 31 min
- Productivity Tips: Finding Your Productive Mindset – 59 min
- Leading at a Distance – 36 min
- Balancing Work and Life – 28 min
- Thriving @ Work: the Connection between Well-being and Productivity – 41 min
- Managing Stress for Positive Change – 57 min
- Building Resilience – 34 min
- Developing Resourcefulness – 18 min

Network Drive Access is available through our Global Protect VPN system.

Accessing your network drives from Off-Campus on your personal computer: Accessing Network Drives via On-Demand VPN

Webmail is accessible 24 hours a day at Office.com from any device by simply entering your SU email address and password.