Course unknown error when using Respondus LockDown Browser

Problem

When attempting to take a quiz or test using Respondus Lockdown browser, the student receives one of the following errors: "Course unknown. Exam not attempted. Unable to connect to Respondus Server for the course or exam settings. Unable to obtain exam title to determine webcam requirement."

Or

"Exam title states a webcam must be used, but the exam settings don't indicate its selected"

Solution

This occurs when a course is copied from one semester to another but the professor does not activate Respondus for the copied course by accessing the Lockdown Browser dashboard.

If you are a student, you should contact your professor for assistance.

Professors can fix the issue with the steps below.

To ensure Lockdown Browser is properly set up for use in the copied course, the professor will need to access the LockDown Browser dashboard at least one time.

Select LockDown Browser from the course menu.
Proceed to the LockDown Browser dashboard.
You should see a message similar to below indicating that the settings have been updated for the new course.

Respondus Lockdown Dashboard settings

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Course unknown error when using Respondus LockDown Browser

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