/
User Storage Quota Exceeded Message in MyClasses

User Storage Quota Exceeded Message in MyClasses

Customer is trying to post a comment on a discussion and with in the discussion is trying to attach a file but MyClasses is giving an error saying "user storage quota exceeded".

Step-by-step guide

To clean-up your files that count against your file storage:

  1. Log into MyClasses and click Account from the left global navigation (This is the option with your pineapple profile image).
    MyClasses Account Menu
  2. Click Files.
  3. The two main folders that count against your file storage are conversation attachments and profile pictures.  If you click on the conversation attachments, notice that in this example the Final Pitch.pptx is 146.6 MB (which is using most of the storage space).
    MyClasses Download
  4. Move your mouse to the right of the row of the desired file (past the green circle with a check mark) and an icon with three dots will appear. Select this icon and select the options of Download (to retain the file and possibly save it to a location of your choice) and then Delete to free up space in your MyClasses account.  



Related content

Getting an out of disk space error on a network drive
Getting an out of disk space error on a network drive
More like this
Mailbox is out of space and cannot send mail
Mailbox is out of space and cannot send mail
More like this
Shrink the size of a powerpoint presentation to email
Shrink the size of a powerpoint presentation to email
More like this
Sending files using LiquidFiles / SecureShare
Sending files using LiquidFiles / SecureShare
More like this

Did this solve your issue??