Workday - Resolving Common Login/Cache Issues
- Tammy Voigt
If you are experiencing cache-related issues while using Workday, following these steps can help resolve the problem. These instructions cover clearing cache for different browsers and troubleshooting steps to ensure smooth access to Workday.
Reminder: Workday recommends using modern, up-to-date browsers to ensure optimal performance and security. The supported browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Users should ensure they are running the latest versions of these browsers, as Workday continuously tests and updates its platform to align with the latest browser releases. These browsers provide robust support for HTML5 and other web standards, which Workday leverages to deliver a seamless and secure user experience. It is also advised to regularly clear cache and cookies to maintain the browser's performance with Workday applications.
Clear your Browsers Cache:
Depending on the browser you are using, follow the relevant steps below:
Google Chrome:
Click the three dots in the upper right corner of the browser.
Go to Settings > Privacy & Security > Delete Browsing Data.
Select the Time range (preferably All time).
Check Cookies and other site data and Cached images and files.
Click Delete data.
Mozilla Firefox:
Click the three lines in the upper right corner of the browser.
Go to Settings > Privacy & Security.
Scroll down to Cookies and Site Data and click Clear Data.
Check Cookies and Site Data and Cached Web Content.
Click Clear.
Microsoft Edge:
Click the three dots in the upper right corner of the browser.
Go to Settings > Privacy, search, and services.
Under Delete browsing data, click Choose what to clear.
Select Time range (preferably All time).
Check Cookies and other site data and Cached images and files.
Click Clear now.
Safari (macOS):
Click Safari in the top left corner of the screen.
Select Settings > Privacy.
Click Manage Website Data.
Select Remove All.
Click Remove Now.
Disable Browser Extensions
Browser extensions can sometimes interfere with Workday functionality. Temporarily disable any extensions to see if they are causing the issue:
Google Chrome:
Click the three dots in the upper right corner.
Go to Extensions > Manage Extensions.
Toggle off extensions one by one and check Workday after each to identify the culprit.
Mozilla Firefox:
Click the three lines in the upper right corner.
Go to Add-ons and themes > Extensions.
Disable extensions by clicking the toggle next to each one.
Microsoft Edge:
Click the three dots in the upper right corner.
Go to Extensions > Manage Extensions .
Toggle off extensions to identify any causing issues.
Safari (macOS):
Click Safari in the top left corner of the screen.
Select Settings > Extensions.
Uncheck the box next to each extension to disable it.
Restart the Browser
After clearing the cache and disabling extensions, close your browser completely and reopen it. This ensures that changes take effect and that the browser starts fresh.
Try a Different Browser
If the issue persists, try accessing Workday using a different browser to determine if the problem is browser specific.
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