Xfinity on Campus System Requirements, Troubleshooting, and Support

Student Housing Requirement

Student must live in an SU "on campus" residence hall and have an on campus address listed in Gullnet.  Students can change their address in Gullnet. 

System Requirements- Web Viewing

Windows PC(subject to changes)

Hardware-

o    3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor
o    128 MB RAM
o    Video card with 64 MB memory

Supported Operating Systems-

o    Windows 8 or 10 (Desktop Mode)

Supported Web Browsers-

o    Google Chrome 89 or later
o    Microsoft Edge 90 or later
o    Firefox 89 or later

Browser Plug-ins and Settings

o    JavaScript enabled
o    Cookies enabled

Mac OS (subject to changes)

Hardware-

o    Intel Core Duo 1.83 GHz or faster processor
o    256 MB RAM
o    Video card with 64 MB memory

Supported Operating Systems-

o    IOS X 10.7 or later (10.14.4 if using Safari)

Supported Web Browsers-

o    Google Chrome 89 or later
o    Microsoft Ege 89 or later
o    Latest Safari

Browser Plug-ins and Settings-

o    JavaScript enabled
o    Cookies enabled


System Requirements- Mobile & Roku

Xfinity Stream App (subject to changes)

IOS:

o    To find and download the Xfinity Stream app in the Apple App Store, your device must be running iOS 13.0 or later. AirPlay is not supported.
o    To access and watch all content, including content available to watch when out-of-home, Xfinity Stream app version 6.9.1 or later is required.

**Please visit the Apple App Store to download the latest version.

Android:

o    To find and download the Xfinity Stream app in the Google Play Store or Amazon App stores, your device must be running Android 5.0 or later. Any smartphone, tablet or Fire TV device running Android 4 or earlier is not supported..
o    Xfinity Stream app version 6.9.0 or later is required.

**Please visit the Google Play Store to download the latest version

Kindle:

Xfinity Stream app is available for Kindle devices running Android version 4.1 and up.

Chromebook:

Xfinity Stream app is available for Chromebooks that can access the Google Play Store.

Partner Streaming Devices:

o    Compatible Amazon Fire TV devices, Samsung Smart TV, LG Smart TVs, Roku devices, Apple TV and other Partner Devices (subject to changes).
o    Updated Partner Devices list: https://www.xfinity.com/support/articles/xfinity-stream-beta-app-faqs
o    Apple TV: https://www.xfinity.com/support/articles/stream-on-apple-tv-overview

Xfinity Stream Beta Roku Channel (subject to changes)

o    Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X
o    Roku Streaming Media Players:
o    Roku Ultra (4340X, 4640X, 4660X, 4670X, 4800X) and Roku Ultra LT (4662X)
o    Roku Express (3700X, 3900X, 3930X), Express+ (3710X, 3910X, 3931X), Express 4K (3940X) and Express 4K+ (3941X)
o    Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
o    Roku 2 (4210X), Roku 3 (4200X, 4230X) and Roku 4 (4400X)
o    Roku Streaming Sticks
o    Roku Streaming Stick (3600X, 3800X), Streaming Stick+ (3810X), Streaming Stick 4K (3820X) and Streaming Stick 4K+ (3821X)
o    Roku Soundbar: 9100X
o    Roku Streambar: 9102X

See updates here: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku
The Xfinity Stream Beta Channel will only appear in the channel store for eligible devices.  Please verify you have one of the above devices if you do not see the channel in you channel store.

Latest info:https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

Troubleshooting Tips for Common Issues

Support & Escalation

For Self Help-

From the Portal-

    • Select the Support button in the navigation bar

From the Xfinity Stream Web Player-

From the Xfinity Stream App-

    • Select the Menu icon, then scroll down to the bottom and select the Settings icon ⚙️
    • Select Help, then Help and Support
    • You will be asked to open your web browser and be redirected to support.xfinityoncampus.com

From the Xfinity Support Portal-

    • Exclusive support and ticketing portal support.xfinityoncampus.com.
    • Check for known outages.
    • Learn about product features.
    • Search for solutions to common problems.

For SU IT Assistance- SU IT can assist with login account issues, device compatibility/support questions, and wifi connectivity issues.  Other issues involving your Xfinity services/added channels and billing would need to be reported to Xfinity support.

To report a problem with your cable television, contact Technology Support.  Please include the following information when reporting your problem:

  • Name
  • Location
  • Phone Number
  • A detailed description of the problem
  • A time frame of when you will be available

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