Xfinity on Campus System Requirements, Troubleshooting, and Support
Student Housing Requirement
Student must live in an SU "on campus" residence hall and have an on campus address listed in Gullnet. Students can change their address in Gullnet.
System Requirements- Web Viewing
Windows PC(subject to changes) Hardware- o 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor Supported Operating Systems- o Windows 8 or 10 (Desktop Mode) Supported Web Browsers- o Google Chrome 89 or later Browser Plug-ins and Settings o JavaScript enabled | Mac OS (subject to changes) Hardware- o Intel Core Duo 1.83 GHz or faster processor Supported Operating Systems- o IOS X 10.7 or later (10.14.4 if using Safari) Supported Web Browsers- o Google Chrome 89 or later Browser Plug-ins and Settings- o JavaScript enabled |
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System Requirements- Mobile & Roku
Xfinity Stream App (subject to changes) IOS: o To find and download the Xfinity Stream app in the Apple App Store, your device must be running iOS 13.0 or later. AirPlay is not supported. **Please visit the Apple App Store to download the latest version. Android: o To find and download the Xfinity Stream app in the Google Play Store or Amazon App stores, your device must be running Android 5.0 or later. Any smartphone, tablet or Fire TV device running Android 4 or earlier is not supported.. **Please visit the Google Play Store to download the latest version Kindle: Xfinity Stream app is available for Kindle devices running Android version 4.1 and up. Chromebook: Xfinity Stream app is available for Chromebooks that can access the Google Play Store. Partner Streaming Devices: o Compatible Amazon Fire TV devices, Samsung Smart TV, LG Smart TVs, Roku devices, Apple TV and other Partner Devices (subject to changes). Xfinity Stream Beta Roku Channel (subject to changes) o Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X, G000X, E000X, D000X See updates here: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku Latest info:https://www.xfinity.com/support/articles/xfinity-tv-app-requirements |
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Troubleshooting Tips for Common Issues
Support & Escalation
For Self Help-
From the Portal-
- Select the Support button in the navigation bar
From the Xfinity Stream Web Player-
- Select the Settings icon, then Help
- Select Help and Support to be redirected to support.xfinityoncampus.com
From the Xfinity Stream App-
- Select the Menu icon, then scroll down to the bottom and select the Settings icon ⚙️
- Select Help, then Help and Support
- You will be asked to open your web browser and be redirected to support.xfinityoncampus.com
From the Xfinity Support Portal-
- Exclusive support and ticketing portal support.xfinityoncampus.com.
- Check for known outages.
- Learn about product features.
- Search for solutions to common problems.
For SU IT Assistance- SU IT can assist with login account issues, device compatibility/support questions, and wifi connectivity issues. Other issues involving your Xfinity services/added channels and billing would need to be reported to Xfinity support.
To report a problem with your cable television, contact Technology Support. Please include the following information when reporting your problem:
- Name
- Location
- Phone Number
- A detailed description of the problem
- A time frame of when you will be available
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