Transfer a Call in Teams

Transfer your one-on-one calls in Teams.

• When you're in a call, select More actions > Transfer in your call controls.

• Start typing the name of the person you want to transfer the call to and select them when they appear.

• If they're an SU users, turn on Ring back if there's no answer to send the call back to you if the recipient doesn't answer or has call forwarding turned on.

• Select Transfer to complete the transfer, or select the dropdown arrow to choose one of the following options:

  • Work to transfer the call to their Teams number

  • Work voicemail to send it straight to their voicemail

  • Any other numbers (like their mobile number) they've added to their account

Consult then Transfer
You may want to check in with someone before you transfer a call.

• When you're in a call, select More actions More options button > Consult then transfer.
  
  

  Open

  

• Teams-consult then transfer menu screen

• Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear.

• Consult with them by calling or using chat.

• When you're ready, hit Transfer.