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It is important to understand that door access to proximity locks (hold your card up to the black square near the door to access) and Onity locks (put your card into the door lock on the handle) works differently on your GullCard. Your card could work for one type of door and not the other type because of a card issue and not necessarily an issues with your door access. If your GullCard works on one type of door, but not the other (ie: your card works on all Onity doors but not Proximity, or just the opposite), then most likely there is an issue with your GullCard and you should visit the SU Bookstore to get a new card. You should test your card on several of the same types of doors. Make a note of which doors your card works and does not work on.
Proximity locks (access doors by holding up your card against the black square near the door):
If this is a new card you may be denied access when used for the first time. You may receive a red, denied access, response on your first attempt using the card. Please wait 1 minute after your first attempt for card access to be granted. Scan again after 1 minute and you should receive a green, access granted, response. If you put your card up to the door and it turns red a second time, your card is denied and you do not have access to this door or there is an issue. See the above instructions concerning checking your OnCampus Clearance, speak with your Resident Agent/Supervisor/Instructor, and if needed complete a support request using the instructions above. Be sure to include all details in the support ticket(which doors, when, what light color, your current status, etc).
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