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You can click View request to view and respond to your request, or you can reply to the email to respond. You'll see when you view it that it is set to Waiting for Customer.
Review Requests
You can review your ticket request by going to https://itsupport.salisbury.edu. In the top right corner click on the profile picture and choose My requests.
You can alter the filter settings to view Open/Closed requests or those created by you or those you are a participant in.
Resolved requests and re-opening requests
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