Problem
When devices attempt to log in to email accounts with previous passwords too many times, the user gets locked out of their account.
Solution
Whenever their password is changed, users must correct it on all devices attempting to access their account.
A list of these devices can be found in Options under Phones or Mobile Devices.
The user must update their cached password on all devices. To view a list of mobile devices with access to your inbox, you can:
Faculty/Staff:
- Log in to your email account at https://webmail.salisbury.edu/
- Click 'Options', located on the top right
- Click 'Phone' on the sidebar
Students:
- Log in to your email account at https://www.outlook.com/gulls.salisbury.edu
- Click 'Options', located on the top right, select 'See all options...'
- Under 'General', click 'Mobile Devices' on the sidebar.
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