Problem
Users are repeatedly getting locked out of their email accounts.
Solution
Whenever their password is changed, users must correct it on all devices attempting to access their account.
A list of these devices can be found in Options under Phones or Mobile Devices.
The user must update their cached password on all devices. To view a list of mobile devices with access to your inbox, you can:
Faculty/Staff:
- Log in to your email account at https://webmail.salisbury.edu/
- Click 'Options', located on the top right
- Click 'Phone' on the sidebar
Students:
- Log in to your email account at https://www.outlook.com/gulls.salisbury.edu
- Click 'Options', located on the top right, select 'See all options...'
- Under 'General', click 'Mobile Devices' on the sidebar.
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