Problem
When devices attempt to log in to SU accounts with previous passwords too many times, the user gets locked out of their account.
Solution
Whenever their password is changed, users must correct it on all devices attempting to access their account. If you are unable to log into your account currently, you can call the IT Help Desk at 410-677-5454 during normal business hours to have your account unlocked. The account will also unlock itself automatically after a period of time.
Next, check the following:
- Restart any computers you are currently logged into. Often, web browsers and other applications pass the current login credentials to SU websites. If you are still logged in with the old password, that may be locking your account.
- Change your password on any mobile phone, tablet, personal computer, etc. where you have added or accessed your SU email. This includes:
- Built in mail programs on your mobile device, usually set up in Settings.
- Outlook or other mail programs installed on your computer or mobile device.
- Go to http://connect.salisbury.edu and re-run the SU wireless connection wizard to update your device with the current SU password. On campus you can do this by connecting to SU-Connect and opening a web browser.
- Clear your internet cache and temporary internet files.
You can also use webmail to see a list of devices authorized to access your email. This can be found in Options under Phones or Mobile Devices and is useful when tracking down frequent lockouts.
Checking authorized email devices
Faculty/Staff:
- Log in to your email account at https://webmail.salisbury.edu/
- Click 'Options', located on the top right
- Click 'Phone' on the sidebar
Students:
- Log in to your email account at https://www.outlook.com/gulls.salisbury.edu
- Click 'Options', located on the top right, select 'See all options...'
- Under 'General', click 'Mobile Devices' on the sidebar.
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